These Terms and Conditions govern your use of the Unfiltered Digital website (unfiltereddigital.com.au) and the services we provide. By engaging Unfiltered Digital, you agree to these terms. These terms are governed by the laws of Western Australia and the Commonwealth of Australia.
Unfiltered Digital provides social media marketing services including but not limited to social media management, content creation, brand strategy, audience growth, and consulting. The specific scope, deliverables, timeline, and pricing for each engagement are set out in a separate Service Agreement or proposal provided to the client before work commences.
All fees are set out in your Service Agreement. Unless otherwise agreed:
Upon receipt of full payment, all content created by Unfiltered Digital specifically for your brand is owned by you. This includes graphics, captions, and videos produced as part of your deliverables.
Unfiltered Digital retains ownership of all underlying frameworks, templates, systems, and processes used in the delivery of services. We reserve the right to reference the work produced for you in our portfolio and promotional materials unless you advise us in writing that you do not consent to this.
You agree to:
Either party may terminate a service engagement by providing 30 days written notice. Fees accrued up to the termination date remain payable. If you cancel mid-month, no refund is issued for that month's retainer.
Unfiltered Digital reserves the right to terminate immediately if a client engages in conduct that is unlawful, harmful to our reputation, or in breach of these terms.
To the maximum extent permitted by law, Unfiltered Digital's total liability to you for any claim arising out of or in connection with our services is limited to the total fees paid by you in the three months preceding the claim.
We are not liable for any indirect, consequential, special, or incidental loss, including loss of revenue, profits, or business opportunities, arising from the use of our services or your social media presence.
Social media platforms can change their algorithms, policies, features, and visibility rules at any time and without notice. We are not liable for changes in reach, engagement, or performance that arise from platform-level changes outside our control.
Unfiltered Digital does not guarantee specific results. Social media performance is influenced by factors beyond our control including but not limited to: algorithmic changes made by platforms such as Instagram, Facebook, TikTok, and LinkedIn; shadow banning or reduced distribution applied by platforms; changes to platform policies or content guidelines; audience behaviour and market conditions; the nature and responsiveness of your industry; and the quality or availability of assets provided by you. We will always work diligently and in good faith to achieve the best possible outcomes, but we make no promise of specific follower counts, engagement rates, reach figures, leads, or revenue outcomes.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If a service we provide fails to meet a consumer guarantee, you may be entitled to a remedy in accordance with that legislation.
Both parties agree to keep confidential any proprietary information shared during the engagement. This does not apply to information that is publicly available, required to be disclosed by law, or already known to the receiving party.
If a dispute arises, both parties agree to attempt resolution in good faith before pursuing formal proceedings. If the dispute cannot be resolved within 30 days, it may be referred to mediation before legal action is taken.
We may update these Terms and Conditions from time to time. Continued use of our services after any change constitutes acceptance of the updated terms. The current version will always be available on our website.
For any questions regarding these terms, contact us at hello@unfiltereddigital.com.au.